Summary
The Receptionist serves as the first point of contact for clients, visitors, and callers. This role is responsible for managing front-desk operations, providing excellent customer service, and supporting administrative functions to ensure the smooth day-to-day operation of the company.
Key Responsibilities
1. Front Desk Operations
- Greet and welcome visitors, clients, and guests in a professional and friendly manner.
- Answer, screen, and forward incoming calls promptly and accurately.
- Maintain the reception area to ensure it is clean, organized, and professional at all times.
2. Client and Event Coordination Support
- Receive and log event inquiries or booking requests; relay messages to the sales or operations team.
- Provide basic information about catering services, packages, and company offerings.
- Assist in scheduling client meetings or tastings with relevant departments.
3. Administrative Support
- Handle incoming and outgoing mail, packages, and deliveries.
- Maintain office supplies inventory and coordinate with the purchasing department for replenishment.
- Assist with document filing, data entry, and record-keeping.
- Support HR and Finance with clerical tasks as needed (e.g., attendance sheets, petty cash logs).
4. Communication and Coordination
- Manage internal communication between departments (kitchen, sales, logistics, admin).
- Ensure important messages and client updates are passed on promptly.
- Help coordinate daily operations schedules or meeting arrangements.
5. Customer Service
- Handle client inquiries and complaints courteously, escalating issues to the appropriate person.
- Ensure a positive and professional company image is maintained at all times.
Qualifications
- Minimum 1–2 years’ experience in a receptionist or front-office role
- Excellent communication and interpersonal skills.
- Professional appearance and positive attitude.
- Proficiency in MS Office (Word, Excel, Outlook) and basic use of booking or CRM systems.
- Strong organizational and multitasking abilities.
- Ability to handle pressure during busy event or client periods.